November 22, 2021<\/p>\n
Amsterdam, the Netherlands \u2013<\/strong>\u00a0Royal Philips<\/u><\/a>\u00a0(NYSE: PHG, AEX: PHIA), a global leader in health technology, today announced a collaboration with USA-based\u00a0MedChat<\/u><\/a>\u00a0to integrate MedChat\u2019s live chat and AI-driven chatbot services into\u00a0Philips Patient Navigation Manager<\/u><\/a>, helping improve call center efficiency and speed the time to resolve patient inquiries. With the combined offering, Philips now enables its customers in North America to create automated communication workflows that function seamlessly alongside patient access and call center operations. Hospitals and outpatient clinics can also digitally navigate patients from the time an order is placed, to when it is scheduled and completed through follow-up.<\/p>\n Patient Navigation Manager automatically guides patients through their care journey using HIPAA-compliant SMS, email, and voice messages. With the new MedChat capabilities, patients now have the ability to perform complex tasks by linking directly with live agents using MedChat\u2019s advanced chatbot services. Medchat\u2019s natural language processing (NLP) reads and understands patients\u2019 messages, while its machine learning algorithms adapt over time to provide the most relevant information. It\u2019s symptom checker and triage bot \u2013 now embedded within Patient Navigation Manager\u2019s core communications technologies \u2013 evaluates 125,000 evidence-based references to diagnose patients and recommend the appropriate care setting.<\/p>\n Since its introduction a year ago, Philips Patient Navigation Manager has experienced widespread adoption among health systems in the USA, generating early success for customers including an 86% reduction in same-day cancellations [1], a 45% reduction in no-shows [2], and a 30% increase in referral conversion efficiency [3]. Philips Patient Navigation Manager easily scales across the enterprise, and is conveniently accessible through a mobile device or computer without the need for patients to download an app.<\/p>\n \u201cPhilips continues to demonstrate our ongoing commitment and leadership in patient management and engagement with fully integrated solutions into our suite of smart connected imaging systems,\u201d said Brent Berthy, General Manager of Precision Diagnosis Solutions at Philips. \u201cBy combining MedChat\u2019s technology with Philips Patient Navigation Manager, we can help healthcare enterprises deliver streamlined diagnostic workflows that meet the quadruple aim of better patient outcomes, enhanced patient and staff experiences, and lower operational costs due to the elimination of burdensome manual outreach task.\u201d<\/p>\n \u201cPhilips Patient Navigation Manager does a great job helping providers communicate with patients while improving outcomes, while MedChat helps make that HIPAA-compliant conversation two-way, real-time, and an enhanced experience,\u201d said Matt Yagey, Founder and CEO at MedChat. \u201cWe are excited to bring our integrated solution to Philips customers and also see an enormous need for Patient Navigation Manager among our hundreds of customers.\u201d<\/p>\n The Philips-Medchat collaboration follows a similar enhancement to digitally connect patients to practitioners outside the hospital or clinic. Earlier this year,\u00a0Philips teamed with openDoctor<\/u><\/a>\u00a0to integrate real-time patient self-scheduling capabilities into Philips Patient Navigation Manager. The customizable, single-vendor solution for radiology patient management aims to reduce lost slots, improve speed of scheduling, optimize appointment preparation, and improve patient and staff satisfaction.<\/p>\n Philips Patient Navigation Manager, a Software-as-a-Service (SaaS) offering, will be highlighted at this year\u2019s Radiological Society of North America (RSNA) Annual Meeting (November 28 – December 2, 2021, Chicago, U.S.A.). Join\u00a0Philips at RSNA 2021<\/u><\/a>\u00a0where the company will spotlight its latest portfolio of radiology workflow solutions and smart connected imaging systems to increase efficiency and diagnostic confidence in precision care and treatment, and follow\u00a0@PhilipsLiveFrom<\/u><\/a>\u00a0for updates throughout RSNA.<\/p>\n [1] Balakrishnan AS, Nguyen HG, Shinohara K, Au Yeung R, Carroll PR, Odisho AY. A Mobile Health Intervention for Prostate Biopsy Patients Reduces Appointment Cancellations: Cohort Study. Journal of medical Internet research. 2019;21(6):e14094.12 For further information, please contact:<\/strong><\/p>\n Kathy O\u2019Reilly Silvie Casanova Matthew Hanis About Royal Philips<\/b><\/p>\n Royal Philips (NYSE: PHG, AEX: PHIA) is a leading health technology company focused on improving people’s health and well-being, and enabling better outcomes across the health continuum \u2013 from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. Headquartered in the Netherlands, the company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care. Philips generated 2020 sales of EUR 17.3 billion and employs approximately 78,000 employees with sales and services in more than 100 countries. News about Philips can be found at\u00a0www.philips.com\/newscenter<\/u><\/a>.<\/p>\n About MedChat<\/b><\/p>\n MedChat, LLC (Charlotte, NC) Hundreds of payers, providers and other healthcare organizations \u00a0use MedChat\u2019s communication and automation platform to improve engagement, quality & safety, productivity, and revenue growth. \u00a0News about MedChat can be found at\u00a0www.medchatapp.com<\/u><\/a>.<\/p>\n Attachments<\/strong><\/p>\n November 22, 2021 Collaboration adds Medchat\u2019s live chat and chatbot services to Philips patient management and informatics platform, Patient Navigation Manager Combined offering allows customers in North America to digitally navigate patients using advanced chatbot services to streamline workflows, quickly resolve patient requests and improve contact center efficiency Amsterdam, the Netherlands \u2013\u00a0Royal Philips\u00a0(NYSE: PHG, AEX: [\u2026]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[],"yoast_head":"\n
\n[2] Solonowicz O, Stier MW, Kim K, Kupfer SS, Sengupta N. 860 Digital Navigation Improves No Show Rates and Bowel Preparation Quality for Patients Undergoing Colonoscopy – A Randomized Controlled Study. Gastroenterology. 2020;158(6):S-176.13
\n[3] Feng A, Elias J, Hart K, Roberts P, Laskowski K. Automated Patient Navigation Platform Increases Referral Conversion for Surgical Consultations. Paper presented at: Connected Health Conference 2018; Boston, MA.<\/p>\n
\nPhilips Global Press Office
\nTel.: +1 978-221-8919
\nE-mail:\u00a0kathy.oreilly@philips.com<\/u><\/a><\/p>\n
\nPhilips North America
\nTel: +1 781-879-0692
\nEmail:\u00a0silvie.casanova@
\nMedChat
\nTel.: +1 636-537-5454
\nE-mail:\u00a0matthew.hanis@medchatapp.com<\/u><\/a><\/p>\n\n