{"id":29248,"date":"2022-07-27T17:31:15","date_gmt":"2022-07-27T12:31:15","guid":{"rendered":"https:\/\/pr.asianetpakistan.com\/?p=95608"},"modified":"2022-07-27T17:31:15","modified_gmt":"2022-07-27T12:31:15","slug":"freshworks-helps-businesses-deliver-more-delightful-customer-experiences-with-a-new-integration-with-googles-business-messages","status":"publish","type":"post","link":"https:\/\/myanmarnewsgazette.com\/freshworks-helps-businesses-deliver-more-delightful-customer-experiences-with-a-new-integration-with-googles-business-messages\/","title":{"rendered":"Freshworks Helps Businesses Deliver More Delightful Customer Experiences with a New Integration with Google\u2019s Business Messages"},"content":{"rendered":"<p align=\"justify\"><em>Freshchat conversational messaging capabilities expand to Google\u2019s Business Messages as customers engage on Google Maps and Google Search to seek out support<\/em><\/p>\n<p align=\"justify\">SAN MATEO, Calif., July 27, 2022 (GLOBE NEWSWIRE) &#8212;\u00a0<a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.globenewswire.com\/Tracker?data%3DixmI24xfHVEQ6K7bAfhfSsr5lwc3jHyz5B4DLspNpfBygaCLUKgtogKDlLyXQSsSAwnKpwyVg5sBQ58bXl45VXjH4vlP3Qk2RzCwRtHjGqTyUHHTy6r-lhD8mQvSKEjeN3RgjFHNMo4Wgx8hDd3JXodJPvm73JUSNO1un3X1yaI%3D&amp;source=gmail-html&amp;ust=1659011449143000&amp;usg=AOvVaw2Zk9i8y2ED41_dzQpYFdyo\"  rel=\"nofollow noopener noreferrer\"><u>Freshworks Inc<\/u><\/a>. (NASDAQ: FRSH), a software company empowering the people who power business, today launched an integration with Google\u2019s Business Messages for Freshchat\u00ae, Freshdesk Omnichannel\u00ae and Freshsales Suite\u00ae. This integration can help businesses around the world reach and support their customers directly on Google Maps and Google Search mobile apps \u2013 making it easy for agents to support consumers in the places they most commonly use to find local goods and services.<\/p>\n<p align=\"justify\">A recent\u00a0<a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.globenewswire.com\/Tracker?data%3DbAbcGEKVLh6BEgrxEO9yT7XdPWaYpacHtNvLTvsnRWQPxAbMnwTb8WCKt3EHgAuqRmGdBs9lllGAzsTOlUlIvv22Z8-vs5PEwsvVsoc5ihWexnMCn5N_azI1kVsPqZLksjBJTxXyNv95YZYZA1kHpcqBl7TbsaxjM8q5qDntmLJaavU8PI_tkeD-yiN4IP_LtuylAIO_4WUsBnsUJu0TJCAfSRFLlMdvtpA1uqBvKsTJfBPJyj9Ph5E24fdUIWZ_&amp;source=gmail-html&amp;ust=1659011449143000&amp;usg=AOvVaw3YK8hcesF-0KZRy1YWCiK_\"  rel=\"nofollow noopener noreferrer\"><u>Forrester report<\/u><\/a>\u00a0commissioned by Google found that 54 percent of consumers expect faster responses from brands and 48 percent want it to happen on the channel of their choice.<\/p>\n<p align=\"justify\">\u201cSpeed and convenience are key for a great customer experience,\u201d said\u00a0<strong>Bart Jenniches, Google&#8217;s Director of Business Communications Partnership<\/strong>. &#8220;The integration with Freshworks makes it fast and easy for businesses to have conversations with their customers within the Google apps they know and love.\u201d<\/p>\n<p align=\"justify\">The integration of Freshworks products (Freshchat\u00ae, Freshdesk Omnichannel\u00ae and Freshsales Suite\u00ae) with Google\u2019s Business Messages helps businesses accomplish the following:<\/p>\n<ul type=\"disc\">\n<li>Improve brand value with enhanced accessibility and better discoverability for customers;<\/li>\n<li>Seamlessly engage with context and deliver unified conversational experiences for their customers;<\/li>\n<li>Offer more timely support and seamless personalized experiences for Google users; and<\/li>\n<li>Improve CSAT scores by resolving queries faster in real-time, with a 360\u00b0 view of the customer across sales, marketing &amp; support touchpoints.<\/li>\n<\/ul>\n<p align=\"justify\">\u201cConsumers want immediate responses through the channel of their choice. Our integration with Google\u2019s Business Messages gives local businesses the power to do just that while retaining a unified view of the customer, making it easier for agents to manage conversations and resolve issues on the right channels,\u201d said\u00a0<strong>Prakash Ramamurthy, Chief Product Officer at Freshworks.<\/strong><\/p>\n<p align=\"justify\"><a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.globenewswire.com\/Tracker?data%3DTtZXMZg2ujmm6VJ8D_f22JRzu0tVioWZbfingX8apnJAUfBcmnLenZFtz_DiBl_xXGwP8gb_fB2c1ry5xLxLQg%3D%3D&amp;source=gmail-html&amp;ust=1659011449143000&amp;usg=AOvVaw36NYzd509xd-CO3nARBUWe\"  rel=\"nofollow noopener noreferrer\"><strong><u>Poorvika Mobiles<\/u><\/strong><\/a>, an early adopter of the integration and multi-brand retail chain for smartphones and gadgets in India uses Freshchat with Google\u2019s Business Messages. The company relies heavily on Google Search and Maps for its customers to find a nearby store. Poorvika now offers support through Business Messages for 288 outlets, with plans to onboard all 475+ outlets soon. For customers seeking help, this improves discoverability and more immediate responses. For Poorvika\u2019s support team, the integration offers an additional channel to seamlessly support agents with a unified interface across all channels.<\/p>\n<p align=\"justify\">\u201cFreshworks has scaled with our business needs as more customers continue to discover us through Google. Chat volume has doubled since the time we started using Freshchat and we currently handle about 50% of the messages we receive each month on Google\u2019s Business Messages,\u201d said\u00a0<strong>Senthil Kumar M, General Manager for<\/strong>\u00a0<strong>Poorvika Mobiles<\/strong>. \u201cWe are thrilled to have a unified and integrated communications platform for all our customer support touchpoints, as opposed to multiple, disjoint solutions. We love the scalability and continue to manage the volume using the same team of live chat agents. Our customers love that we serve them on the platform they discover us on!\u201d<\/p>\n<p align=\"justify\"><a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.globenewswire.com\/Tracker?data%3DqAXbDX3sIcnG7P4YsUxAsTGgReu7YeEG4sFEQf7RqGK8f9BeEi9eXo4U9b6MXfxgjxYByUYzHrbIgCbqonSTxA%3D%3D&amp;source=gmail-html&amp;ust=1659011449143000&amp;usg=AOvVaw3wE-8JiyM9z3xoI17UbLad\"  rel=\"nofollow noopener noreferrer\"><strong><u>FinChoice<\/u><\/strong><\/a>, a digital financial service provider in Africa, recently added Google\u2019s Business Messages on top of its existing channels of service. FinChoice envisions a fully automated support system to allow its team of 80 agents to focus on the conversations that require a human touch.<\/p>\n<p align=\"justify\">\u201cOur goal is to make support instantaneous, enable self-service for our customers and help them in the platform they connect on with us. With Freshworks, we are able to provide customers with the option of reaching out to us through multiple channels. The addition of Business Messages through Google Search aids in the discoverability of our business in the region and the new integration enables us to have customer conversations quickly, without switching apps!\u201d said\u00a0<strong>Farrah Abdurahman<\/strong><strong>, Digital Experience Lead at FinChoice.<\/strong><\/p>\n<p align=\"justify\">The Freshworks and Google\u2019s Business Messages integration is built on the Freshworks Neo platform and is now publicly available for all accounts. Learn more about the integration\u00a0<a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.globenewswire.com\/Tracker?data%3DMhrp4gzuiM6am4AVuRdeyh6rwPhkZw0QoLySVosSRLu4wKhDSYVLINep9X8PozNZCIEtWohB3RMfRWILk-snilZyUoNL0eqJkorviUhM4xbigSm4jAnlhLVPX6ISzpFB4t9dvkui-tIfXEirKPxHENLgyS3TM3yRKbd_mR-lqmhQveAWScxVW-gGqlUNLsHqGgHatwKB7A3qFZ8ZQDWLoHx2QbQLU90G2LI_T1BaeGQ%3D&amp;source=gmail-html&amp;ust=1659011449143000&amp;usg=AOvVaw0f9LPcSKR0k_iwXW-GuuIu\"  rel=\"nofollow noopener noreferrer\"><u>here<\/u><\/a>.<\/p>\n<p align=\"justify\"><strong>About Freshworks Inc.<\/strong><\/p>\n<p align=\"justify\"><a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.globenewswire.com\/Tracker?data%3DixmI24xfHVEQ6K7bAfhfSsMW2Czme_78klzT5d6X101Xntz4WANDBrUIsA3moTJrwJstKgGSlgzpDX9S1OjfFKHCxgIWdX8uuRRikpTxwEzNBSpl4JbKagsRXgFcN-NLwzQm73wQpo2MZe2oMoi0LikpatIUPEQU7r75JeT_SZY%3D&amp;source=gmail-html&amp;ust=1659011449143000&amp;usg=AOvVaw09XuwcdbUB7Q04yAuawz8P\"  rel=\"nofollow noopener noreferrer\"><u>Freshworks Inc.<\/u><\/a>, (NASDAQ: FRSH) makes business software people love to use. Purpose-built for IT, customer support, sales and marketing teams, our products empower the people who power business. Freshworks is fast to onboard, priced affordably, built to delight, yet powerful enough to deliver critical business outcomes. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 58,000 customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. For the freshest company news visit\u00a0<a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.globenewswire.com\/Tracker?data%3D_gHi-RW3QvX5-hCJMfihr0X5zlQmoUy1pkRXlac_--bKdlRVwc-uqftFUWad6K27AxbkCjkMIicm2MyuLjnTdNuomMWod_R5mVWxraV-3AGzMAGPdMKKPxTUVoiswUyvng5XsTSIfQ-G6UPbMtec1ycQT44kmsNMMTzMQexou2PI1ONtTABydt0L_jYMHm6m&amp;source=gmail-html&amp;ust=1659011449143000&amp;usg=AOvVaw2AFYJGtKXgZBmll9Mj2HkQ\"  rel=\"nofollow noopener noreferrer\"><u>www.freshworks.com<\/u><\/a>\u00a0and follow us on\u00a0<a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.globenewswire.com\/Tracker?data%3DWs-KKR34z6hUMlRPcCS5o-zENIWvJOiX8qnmC5qPzzByPZkihpXD9IgK3W1rm-AsmxpNhDQeV2b2PZ4x9Y2ykhSBwj2kCCCBoVbz5hqXOEc%3D&amp;source=gmail-html&amp;ust=1659011449143000&amp;usg=AOvVaw145n6U5TUefYKvREIGT9G5\"  rel=\"nofollow noopener noreferrer\">Facebook<\/a>,\u00a0<a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.globenewswire.com\/Tracker?data%3DZ8Bv945AVDAlwjmR7n90n2Dea1YWYhLaSoBMKiAyFTVu8gkq3bgmqyBVgzRZ1EW8wBK2aaWaXbnyvBCx6Bu3nTz_bnK16hNAmfalm4cNJf8%3D&amp;source=gmail-html&amp;ust=1659011449143000&amp;usg=AOvVaw0f4DhT9ZyZEBYFbQpoBLS_\"  rel=\"nofollow noopener noreferrer\">LinkedIn<\/a>\u00a0and\u00a0<a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.globenewswire.com\/Tracker?data%3DYFhZgg61_i8YYrz57Hk_hgN_9oSrpxX2Sog4w9-O2vhh2T64j62tsyL4EVez4ClbPaSy4MdwWdbS2EiPW9jNCQ%3D%3D&amp;source=gmail-html&amp;ust=1659011449143000&amp;usg=AOvVaw1IZxGAdcfh2nAOY3UyIbwL\"  rel=\"nofollow noopener noreferrer\">Twitter<\/a>.<\/p>\n<p align=\"justify\"><em>\u00a9 2022 Freshworks Inc. All Rights Reserved. Freshworks and its associated logos is a trademark of Freshworks Inc. All other company, brand and product names may be trademarks or registered trademarks of their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third party of Freshworks Inc. or any aspect of this press release.<\/em><\/p>\n<p align=\"justify\"><strong>Media Contact:<\/strong><\/p>\n<p align=\"justify\"><strong>USA<\/strong><br \/>\nErika Howard<br \/>\n<a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.globenewswire.com\/Tracker?data%3D-2Xwa1i8N3wkVuKR9no2AiJcduTjIL35qKra7K1G39Rtk_bjmEXSo0TCFvxXsRaidc67XrD9YtFsKZn3pW87-5pGhIklH2Hx9k1uAEDrlWs%3D&amp;source=gmail-html&amp;ust=1659011449143000&amp;usg=AOvVaw2vBv8kUoAGJWrbdyEeY_-4\"  rel=\"nofollow noopener noreferrer\"><u>pr@freshworks.com<\/u><\/a><\/p>\n<p align=\"justify\"><strong>India &amp; MEA<\/strong><br \/>\nKingston David<br \/>\n<a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.globenewswire.com\/Tracker?data%3D-2Xwa1i8N3wkVuKR9no2AusBCItx0cW4YP_Y-vX6dY8liEX61R8cRGoLQAq32RsIhEwayZ9i_5APhuXVsUhDiFhHjtZEUcN6NDrYYnvVj3Y%3D&amp;source=gmail-html&amp;ust=1659011449143000&amp;usg=AOvVaw254_6iUAaqvwsHYscAvi6X\"  rel=\"nofollow noopener noreferrer\"><u>pr@freshworks.com<\/u><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Freshchat conversational messaging capabilities expand to Google\u2019s Business Messages as customers engage on Google Maps and Google Search to seek out support SAN MATEO, Calif., July 27, 2022 (GLOBE NEWSWIRE) \u2014\u00a0Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, today launched an integration with Google\u2019s Business Messages for Freshchat\u00ae, Freshdesk Omnichannel\u00ae [\u2026]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Freshworks Helps Businesses Deliver More Delightful Customer Experiences with a New Integration with Google\u2019s Business Messages - Myanmar News Gazette<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/myanmarnewsgazette.com\/freshworks-helps-businesses-deliver-more-delightful-customer-experiences-with-a-new-integration-with-googles-business-messages\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Freshworks Helps Businesses Deliver More Delightful Customer Experiences with a New Integration with Google\u2019s Business Messages - Myanmar News Gazette\" \/>\n<meta property=\"og:description\" content=\"Freshchat conversational messaging capabilities expand to Google\u2019s Business Messages as customers engage on Google Maps and Google Search to seek out support SAN MATEO, Calif., July 27, 2022 (GLOBE NEWSWIRE) \u2014\u00a0Freshworks Inc. 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